If you are not satisfied with your product for any reason and wish to return it, you must inform us in writing within a 7 day period. Notification must be sent by email to onlineorders@campervanparts.uk.

If you cancel an order, you will be under an obligation to return any received goods and pay for the cost of doing so within 14 days of receiving the goods. Any payments or postage charges for returning the goods are not refundable and the return postage will need to be arranged by you. Please contact us before sending a return item to onlineorders@campervanparts.uk and use a service which can provide proof of delivery.

Buyers are responsible for returns costs for remorse returns.

During cancellation you have to take reasonable care of the product. The goods and any original packaging have to be undamaged and returned with the product in a resalable ‘as new’ condition.

Once you have notified us that you are cancelling your order and returning the goods, any sum debited to us from your credit, debit card or Paypal account will be re-credited to you as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. Any returned goods not returned in the condition received will be offset against the re-credit, according to anything missing or damaged and to our discretion there is a flat 20% restocking fee for all returned goods.

Our preferred method of payment for mail order items is by Paypal (this is normally an instant payment unless an echeque is used) but we are also able to take credit cards (with a 3% surcharge) or debit card by telephone payments, personal cheque (with time to pay it in and allow it to clear) or bank transfer (which will need to be followed by an e-mail so we know to keep our eye out for it clearing).

Please be aware that any credit card surcharges paid are non refundable.

Defective Product Returns Policy

You must inform us within 7 days of delivery if the goods you receive are not as described on the Website or are defective in any way. We will refund return postage costs which need to be inline with the original postage charged or less and will refund your purchase money in full or provide a suitable replacement.

Any damage caused during transit must be reported to the delivering driver (do not let them hurry you, as it is your right to properly check any delivered item) and any documentation presented needs to just have the word ‘damaged’ written on it WITHOUT GIVING A SIGNATURE . Failure to so will often void a claim (you can always write ‘unchecked’ WITHOUT a signature if you do not have the time to properly check the delivered item, or have someone else dealing with the delivering driver in your absence).

A product will not be considered defective due to colour, stitch or sucker variation.

Order Line: 01237 423399

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