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Returns Policy

Thanks for purchasing our product and/or services at campervanparts.uk

Customer Satisfaction is very important to us and we will always try to work with our customers in the event of any issues that may arise.

If you are not satisfied with your purchase, please inform us (in writing) of your intention to return the item within 7 days of receipt. Notification should be sent by email to: onlineorders@campervanparts.uk or by letter to: Campervanparts, C/o Vanscape Ltd, Unit 4 Clifford Park, Clovelly Road Industrial Estate, Bideford, EX39 3FG

If you would like to cancel an order after goods have been dispatched, you will be under an obligation to return goods within 14 days of receipt. The goods and original packaging must be undamaged and returned in “as new” resalable condition. Any payments and postage incurred will be arranged and paid for by you. Please contact us before sending a return and use a service which can provide proof of delivery.

Once you have notified us of your intention to return and on receipt of the goods in resalable, new condition any sum debited to us from your credit/debit card or PayPal account will be re-credited as soon as possible and in any event within 30 days. Restocking/repackaging fees may apply.

Any goods returned in poor condition will be offset against the re-credit, according to anything missing or damaged.

All items subject to a restocking fee equal to 20% of the purchase price.

 

Defective Product Returns Policy

Please inform us within 7 days of receipt if goods are not as described on the website or are defective in any way. We will collect any faulty goods or refund postage costs and purchase costs in full or provide a suitable replacement.

Any damage caused in transit must be reported to the delivery driver. Check delivered items carefully and (if damage has occurred) do not sign for the delivery – instead write only “damaged”. Failure to do so will void a claim.

We cannot accept any return of fitted items. Any item that is due to be fitted should be inspected for any defects on arrival, prior to fitting.

PLEASE BE AWARE THAT WE CANNOT REPLACE OR REFUND A DAMAGED ITEM IF SIGNED FOR.

A product is not considered defective due to colour, stitch or sucker variation.